Legal IT and security questions
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Who is Legal MSP for?
Law firms, conveyancing practices and in-house legal teams of roughly 10 to 150 staff. We are based in South Melbourne, work onsite across greater Melbourne and support practices in Sydney, Brisbane, Adelaide and regional Victoria remotely. Legal MSP is operated by Jinba IT Pty Ltd.
What does $150 per user, per month include?
Support, the 24/7 cybersecurity remediation SOC with Defender for Endpoint, device management through Intune, Microsoft 365 backup with scheduled restore tests, monitoring, monthly reporting and the projects agreed in your quarterly roadmap. Microsoft licences and hardware are extra, at cost.
Can you make our practice compliant?
No provider can honestly promise that. We apply a security baseline mapped to the Essential Eight and keep a documentation register of what is in place. Your legal and professional obligations are for you and your advisers to assess, and our records help you do that accurately.
How do you help against payment-redirection fraud?
MFA is enforced through Conditional Access, legacy sign-in is blocked, the SOC watches for risky sign-ins 24/7, and we review your mail settings. We also encourage a simple habit: confirm any change to bank details by phone on a number you already hold.
What happens if we have a breach at 2am?
Security alerts are triaged 24/7, weekends included. An analyst investigates and can contain an affected device, and our engineers follow up.
Can you help with our insurer's cyber questionnaire?
Yes. Professional indemnity and cyber insurers ask about MFA, backups, endpoint protection and patching. We give you the facts from your documentation register so your answers match what is configured.
Who can access our client files?
Access is set by role, and administrator rights are kept to a small set of named accounts. Every admin account is listed in your documentation register, which you can review at any time.
How quickly do you respond?
Within 15 minutes when a whole team cannot work, within 30 minutes when one person cannot work, and the same business day for everything else. The service desk runs 8:30am to 5:30pm Melbourne time, Monday to Friday.
Are we locked into a contract?
No. Our agreement is six pages long and runs month to month. Give a month's notice and we hand over every credential, document and configuration record we hold. There is no exit fee.
Do you work with our practice management software?
We do not sell practice software. We liaise with your vendor on your behalf, hold the account details and make the calls when something needs fixing.
We already have an internal IT person. Can you work with them?
We don't offer a shared model. Owning the whole environment means there is never a question about who is accountable, and we can respond to threats and opportunities without waiting on anyone. If an internal person looks after your IT at present, we're happy to talk about how the handover would be managed.
Still have a question?
Let us know your headcount and what you run today. We reply within one business day, and the first assessment is free and read-only.